Queue Management — Banking Hall
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Project Overview
What we delivered
A complete queue-management deployment for a high-volume banking hall — token-issuance kiosks, counter displays, voice announcements, and a manager dashboard tracking live wait times, counter utilization, and average service time per teller.
Customers select the service they need at the kiosk and are routed to the appropriate teller; the system balances load across counters and surfaces under-served queues for the floor manager to act on in real time.
Client
Banking Hall
Category
Access Control
Duration
Touchpoints: Kiosk · Counter · Manager
Scope
Auto-balanced · Live dashboard
Scope of work
Deliverables on site
- Self-service token kiosks per customer category
- Counter displays with audible & on-screen announcements
- Live manager dashboard: wait times, utilization, SLA
- Auto-routing across multiple counters
- Configurable priority lanes (VIP, senior, accessibility)
- Historical reporting for capacity planning
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